Why “Calm Down” Can Make a Difficult Conversation Worse
You’re in a tense conversation with an employee, a colleague, or a client. They’re getting more frustrated, so you say two words that sound perfectly reasonable in your head: “Calm down.” Instead… they get angrier. You meant to de-escalate the situation....
What If the Career You Chose No Longer Fits Who You Are?
35% of Canadian workers say they want to do something completely different in their professional lives. Among workers aged 45 to 54, that number climbs to 37%. So if you’ve caught yourself thinking, ‘I can’t see myself doing this for another ten years’, you have...
From Promising Candidate to Poor Fit: Why the Warning Signs Came Too Late
The resume looked strong, and the interview went well. The references confirmed what you hoped to hear. A few weeks later, your team was having a very different conversation. The new hire had the right experience, yet communication was taking more effort than...