Artificial Intelligence Use and Transparency Policy
Last Updated: September 2026
At DHC Training Solutions Inc. and The Retired Spy, we believe artificial intelligence can be a valuable tool when it is used responsibly.
We use artificial intelligence to help us research, think, organize, create, communicate, and work more efficiently.
AI supports our work. It does not replace human experience, professional judgement, accountability, or decision-making.
This policy explains how we may use artificial intelligence in our business and the principles that guide that use.
- How We Use Artificial Intelligence
We may use artificial intelligence tools to assist with activities such as:
- Research and idea development
- Organizing and summarizing information
- Drafting and editing written material
- Translation and language support
- Developing training concepts, exercises, scenarios, and supporting materials
- Preparing presentations and educational resources
- Business planning and administrative support
- Developing questions, frameworks, and processes
- Reviewing information for patterns or themes
- Creating or assisting with graphics, illustrations, images, and other visual material
- Supporting marketing, newsletters, articles, social media, and website content
AI is generally used as an assistant within these processes.
The final responsibility for the work remains with us.
- Human Review and Professional Judgement
We do not automatically accept information produced by an AI system as accurate.
Artificial intelligence can make mistakes, misunderstand context, produce outdated information, or generate information that appears credible and is incorrect.
Where appropriate, AI-assisted work is reviewed, questioned, edited, validated, or independently verified by a human before it is relied upon, delivered to a client, taught in a program, or published.
Our professional recommendations remain based on human judgement, experience, available evidence, and the specific circumstances involved.
- Our Use of AI in DISC and Behavioural Consulting
Artificial intelligence may assist us in organizing information, developing educational material, creating examples, exploring behavioural scenarios, or supporting our analysis.
AI does not replace our professional interpretation of the DISC Model of Human Behaviour or our experience working with individuals, teams, leaders, organizations, and behavioural assessments.
We do not consider AI-generated observations alone to be a professional behavioural assessment.
Where we provide behavioural consulting, coaching, training, assessment interpretation, hiring support, or team analysis, a qualified human remains involved in the process.
- AI and Employment or Hiring Decisions
We may use AI as a support tool when developing role requirements, structured interview questions, onboarding material, behavioural considerations, or other components of a hiring process.
We do not intend to allow an AI system to independently make final hiring, employment, promotion, termination, or similar decisions concerning an individual.
AI may provide information for consideration. Human beings remain responsible for evaluating that information and making decisions.
Where automated processing involving personal information is used in circumstances requiring disclosure or other rights under applicable privacy laws, we intend to comply with those requirements.
- Personal and Confidential Information
We take the protection of personal, confidential, and proprietary information seriously.
We take reasonable steps to avoid providing public or general-purpose AI systems with information that should remain confidential.
Depending on the circumstances, this may include:
- Personal information
- Confidential client information
- Proprietary organizational information
- Employee information
- Candidate information
- Assessment results
- Financial information
- Medical or health information
- Passwords or security credentials
- Information protected by contractual confidentiality obligations
Where personal or confidential information must be processed using technology that incorporates AI, we consider the nature of the information, the purpose of the processing, and the safeguards offered by the technology provider.
- Data Minimization
We follow the principle that an AI system should receive only the information reasonably necessary for the task being performed.
Where possible, information may be anonymized, generalized, summarized, or stripped of unnecessary identifying details before being used with an AI tool.
More information is not automatically better.
If an AI system does not need personal information to perform the task, we do not intend to provide it.
- Third-Party AI Providers
We may use artificial intelligence technologies provided by third parties.
Those providers may maintain their own privacy policies, data handling practices, security standards, retention practices, and terms of use.
Where appropriate, we consider the privacy and security practices of third-party technology providers before using their systems for business purposes.
The use of a third-party AI service does not remove our responsibility for information that remains under our control.
- AI-Generated and AI-Assisted Content
Some content produced by DHC Training Solutions Inc. or The Retired Spy may be created with assistance from artificial intelligence.
This may include:
- Written material
- Illustrations
- Graphics
- Concept images
- Presentation visuals
- Marketing material
- Educational examples
- Audio or video elements
- Translations
AI assistance does not necessarily mean that an entire piece of content was generated by AI.
AI may have been used during one part of the development process, such as brainstorming, editing, translation, visual development, or formatting.
We maintain responsibility for the content we choose to publish under our name.
- AI-Generated Images and Representations of People
We may use artificial intelligence to create illustrative or conceptual images.
We do not intend to knowingly use AI to create deceptive, defamatory, harmful, or inappropriate representations of identifiable individuals.
Where the likeness of an identifiable person is involved, we consider privacy, permission, context, and the purpose for which the image will be used.
We believe people should be able to distinguish legitimate communication from deliberate impersonation or deception.
- Intellectual Property
We respect the intellectual property rights of others.
AI tools may assist in developing ideas, drafts, visual concepts, or educational material. We remain responsible for determining whether material is appropriate for our intended use.
We do not knowingly use AI for the purpose of copying another person’s protected work or falsely presenting someone else’s work as our own.
Our own proprietary frameworks, training materials, methodologies, assessments, intellectual property, branding, and client materials remain subject to the applicable ownership, licensing, copyright, trademark, and confidentiality requirements.
- Accuracy and Verification
AI-generated information can sound very confident while being completely wrong. Confidence is not evidence.
For that reason, AI-generated information may be checked against reliable sources when accuracy is important.
The degree of verification depends on the purpose and potential impact of the information.
Greater care is taken where information could affect an individual, organization, financial decision, professional recommendation, legal matter, employment decision, or other significant outcome.
- Bias and Fairness
Artificial intelligence systems can reflect limitations or biases found in their training data, programming, prompts, or surrounding information.
We do not assume that an AI-generated conclusion is automatically neutral or objective.
Where AI contributes to work involving people, we remain responsible for questioning its assumptions, reviewing its conclusions, and applying professional judgement.
AI should help us understand people better. It should not be used as an excuse to put people into rigid boxes.
- Behavioural Profiles Are Not Labels
Our work involving DISC is designed to help people better understand behavioural preferences, communication, motivation, and relationships.
A behavioural profile is not a diagnosis.
It is not a measure of intelligence, character, ethics, ability, or personal worth.
AI does not change that principle.
Neither DISC nor artificial intelligence should be used to reduce a person to a label or automatically determine what that individual can or cannot accomplish.
- Automated Decision-Making
If we implement technology that makes a decision based exclusively on automated processing of an individual’s personal information, we will address any notification, explanation, review, or other obligations that apply under relevant privacy legislation.
Our general approach is simpler:
Significant decisions about people deserve human involvement.
- Privacy and Security
Our use of AI forms part of our broader commitment to privacy and responsible information management.
AI tools are subject to the same basic question we apply to other technology:
Does this tool need this information to perform the job we are asking it to do?
If the answer is no, the information should not be provided simply because the technology can accept it.
Additional information regarding how we collect, use, protect, and disclose personal information can be found in our Privacy Policy.
- AI Is a Tool, Not an Authority
Artificial intelligence can process information very quickly.
It does not possess our experience, values, relationships, situational awareness, professional responsibility, or understanding of every circumstance.
We therefore treat AI output as information to consider rather than authority to obey.
Technology can assist the thinking.
The human remains accountable for the decision.
- Changes to This Policy
Artificial intelligence is developing quickly, and the legal, technical, and business environment surrounding AI continues to change.
We may update this policy as our use of AI develops, as technology changes, or as legal and regulatory requirements evolve.
The most current version will be published on our website.
- Questions About Our Use of AI
If you have questions about how DHC Training Solutions Inc. or The Retired Spy uses artificial intelligence, or if you have concerns regarding information that may have been processed using AI, please contact us through the contact information provided on our website.
Our Position
We believe artificial intelligence should make people more capable, not less accountable.
We use AI to support research, creativity, communication, analysis, and efficiency.
We do not hand our judgement over to the machine.
AI assists the work. Humans remain responsible for the outcome.