Why “Calm Down” Can Make a Difficult Conversation Worse
You’re in a tense conversation with an employee, a colleague, or a client. They’re getting more frustrated, so you say two words that sound perfectly reasonable in your head: “Calm down.” Instead… they get angrier. You meant to de-escalate the situation....
What If the Career You Chose No Longer Fits Who You Are?
35% of Canadian workers say they want to do something completely different in their professional lives. Among workers aged 45 to 54, that number climbs to 37%. So if you’ve caught yourself thinking, ‘I can’t see myself doing this for another ten years’, you have...
From Promising Candidate to Poor Fit: Why the Warning Signs Came Too Late
The resume looked strong, and the interview went well. The references confirmed what you hoped to hear. A few weeks later, your team was having a very different conversation. The new hire had the right experience, yet communication was taking more effort than...
Is There a Best DISC Style for Management Roles?
People ask me this question more than almost any other when it comes to leadership. Which DISC style makes the best manager? If I’m building a team, which profile should I be looking for at the top? It’s a question worth taking seriously, and worth...